Frequently Asked Questions
Who are you and where are you based?
How can you guarantee a perfect fit if I don’t need to send you my engagement ring?
Nothing is put into final manufacture until you have confirmed you are 100% happy with the design of the 3D printed version of your ring. If there is anything you wish to change at this point we will happily make as many alterations and changes as you require at no extra charge!
How will you make the ring to the correct finger size?
How do I take an impression of my engagement ring?
How much is the impression kit?
How do I return the impression kit to you?
PLEASE DO NOT PUT YOUR ENGAGEMENT RING IN THIS ENVELOPE.
What happens if I don’t like the computer design?
Why do you send me a 3D printed version of my shaped ring?
What happens if the shaped wedding ring doesn’t fit my engagement ring once made?
How long does it take?
Step 1 is producing photorealistic computer images of your shaped ring next to your design of engagement ring. You usually receive these via email within 1 week of us receiving the ring impression.
Step 2 is 3D printing a resin replica of your shaped ring and sending it to you to check and confirm the shape. This is usually received within a few days of approving the computer design.
Step 3 is final manufacture of your shaped ring. This process usually takes around 3 weeks from your approval of the 3D resin replica.
The entire process from order to receipt of your shaped ring is usually around 4 weeks depending on speed of design approvals and amendments required.
I need a shaped ring urgently; do you offer an express service?
What metals and diamond quality do you use?
22ct yellow gold (call for quotation)
18ct white gold
18ct yellow gold
18ct rose gold (call for quotation)
14ct white gold (call for quotation)
14ct yellow gold (call for quotation)
14ct rose gold (call for quotation)
9ct white gold
9ct yellow gold
9ct rose gold (call for quotation)
Our standard diamond quality is F/G colour SI clarity. All our diamonds are ethically sourced and comply with the Kimberley process.
Where are the rings made?
Will my ring have a hallmark?
Do you make anything other than rings?
What does the lifetime guarantee cover?
What aftersales services do you offer?
Ring sizing, Engagement ring refurbishments, General repairs, Bespoke commissions and much more.
Please contact us should you require any post sale services.
What delivery methods are used?
shapedrings.com will reimburse the carriage costs of any item needing to be returned due to error by the company or product damage/flaw upon receipt.